FAQ's

Frequently Asked Questions (FAQ)

How can I contact Luxury Soles?

The only official way to contact us is by email.
📧 luxurysoles1@gmail.com
Please allow some time for a response, as we handle all inquiries through email only.

Do you offer refunds or returns?

Yes, we do offer refunds or returns when applicable.
If you believe your order qualifies, please email us with your order number and a brief explanation, and we will review your request.

What is your shipping policy?

Once your order has been shipped, responsibility for the package is transferred to the shipping carrier. Luxury Soles is not responsible for delays, lost packages, or damages that occur during transit.

We recommend keeping your tracking information until your package arrives.

How long does shipping take?

Shipping times vary depending on your location and the shipping carrier. Once your order is shipped, you will receive tracking information so you can monitor its progress.

What if my package is delayed or lost?

If your package is delayed or lost after shipping, you will need to contact the shipping carrier directly using your tracking number, as they are responsible once the package is in transit.

Can I change or cancel my order?

Please contact us as soon as possible if you need to make changes. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Are the product images accurate?

We strive to display our products as accurately as possible. However, slight variations in color or appearance may occur due to lighting, screen settings, or production differences.